When two companies with heart, hustle, and a shared mission come together, it’s not just an acquisition, it’s a powerful alignment. VONA is proud to welcome Custom Case Management to the VONA family. And yes—we’re absolutely thrilled!
This isn’t just about expanding territory (though we’re excited to grow our footprint in Illinois, Indiana, and Wisconsin). It’s about joining forces with a team that mirrors our values, our clinical excellence, and our unwavering commitment to the people we serve. Our case managers engage with urgency, communicate effectively through a referral process that is easy to use for our employer and payer clients. VONA is redefining case management through the best team in the industry, and the addition of the Custom Case Management team further enhances this ability.
At VONA, everything we do is rooted in one belief: We believe in being the trusted partner in improving outcomes for those we serve. We believe it matters who you use. Tracey Bilut, founder of Custom Case Management, couldn’t agree more: “We’ve always led with integrity and clinical excellence, delivering custom solutions, custom experiences and custom quality through boutique-like services that are the perfect choice for our clients and their employees—and VONA does the same. This is the perfect fit for our team, our clients, and our future. My team and I are excited to grow with VONA and continue delivering care that makes a real difference.”
“Custom Case Management is the partner you hope to find,” said Joe McCullough, President of VONA. “They’re compassionate, clinically sharp, and deeply rooted in the communities they serve. Together, we’re stronger, faster, and more responsive—without ever compromising quality. This partnership reinforces our national growth strategy while staying true to our high-touch, specialized-care model. With Custom Case Management’s seasoned professionals now part of the VONA team, we’re bringing even more personalized service, depth, expertise, and local insight that our clients expect.”
Custom Case Management’s clients can expect the same trusted relationships with their case managers, now supercharged by VONA’s infrastructure, tools, and nationwide support. The transition will be seamless, with clear communication every step of the way—reinforcing our commitment to clarity and ease of use.
As we look ahead, VONA remains committed to purposeful growth, always anchored by the exceptional people who define our service. We remain committed to our promise of Case Management Redefined.