Daphne, AL – October 7, 2025 — VONA, a leader in workers’ compensation case management, announced today that Custom Case Management has joined the VONA family. This partnership unites two culturally aligned organizations with a shared commitment to quality and excellence in case management, built on compassion, clinical sharpness, and trusted relationships.
“At VONA, our purpose is simple: to be the trusted partner for all those we serve in improving outcomes,” said Joe McCullough, President of VONA. “Custom Case Management reflects that same belief. Together, we will never lose sight of driving outcomes by staying centered on urgency, communication, and being easy to work with. That’s what our clients and injured workers deserve—and why it matters who you use.”
Tracey Bilut, founder of Custom Case Management, will continue to lead as Managing Director of Custom Case Management within VONA. “Since 2006, we’ve built our reputation on experienced nurse case managers who deliver superior outcomes through responsiveness, integrity, and compassionate care. With VONA, we can continue that strategy while investing further in our people and systems. This is the perfect fit for our team and our clients.”
Together, VONA and Custom Case Management bring expanded clinical expertise, broader geographic reach, and a seamless experience rooted in clarity, compassion, and results driven by data. The combined team strengthens both organizations’ ability to deliver the high-quality case management outcomes that employers, payers, and injured workers rely on.
“At both VONA and Custom Case Management, our people are the heartbeat of everything we do,” McCullough added. “Their dedication ensures every client and every injured worker experiences the clarity, compassion, and outcomes that define our work. Being the trusted partner is not just what we say—it’s how we operate every day.”
About VONA
For more than a decade, VONA has been the trusted partner for employers and payers seeking expert, outcomes-driven case management. From field to catastrophic, vocational to telephonic, VONA simplifies the process and improves outcomes for injured workers—always with urgency, clarity, and care. Learn more at vonacm.com and follow us on Facebook, Instagram, and LinkedIn.
About Custom Case Management
Founded in 2006, Custom Case Management is a Midwest-based provider specializing in workers’ compensation case management across Illinois, Indiana, and Wisconsin. Known for its highly respected nurse case managers, responsive service, and ethical practices, the company delivers measurable outcomes through clinical excellence and long-standing partnerships with employers, insurers, and TPAs.